Apologising
1) Definition of the word apology:
+ the word apology
means a promise to correct your mistakes. When you say “I’m sorry” you mean I
will not do that again. That is, apologising is followed by a decision that
changes your behavior.
2) What is the
purpose of apologising?
+ the purpose of
apologising is to make good relationship among people. Without apologising,
people will cut off all contacts.
3) The main
components of apology:
a) Recognition: to know that what you
have done is wrong
b) Responsibility: accept full
responsibility of the action
c) Regret: show that you empathize
with the person you hurt. say “I’m sorry”
4) The most
effective ways of apologising:
a) Face to face is the best way to apologize
b) Next best way is by telephone because others can assess feelings from
your voice.
c) Least effective way is by email/ letter.
5) Is there any
relationship between “complaining” and “apologizing”?
+ there is a relationship
between “complaining” and “apologising” and we can not separate between them.
When someone complains the other apologises. Apologising is here a response
to complaining.
6) Some
expressions that reflect some apologies and responding to them:
A) apologising:
B) Responding to
apologies
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